The Focus areas on which the Centre for Good Governance is concentrating under its current plan of activities include:
To assist government departments in improving the quality of services and value for money to citizens by simplifying the process of services delivery, reducing administrative and non-productive expenditure and using e-governance tools
Human Resource Management
To identify the key factors leading to ineffective and inefficient human resource management across the public service and to develop solutions to solve these problems;
To address the issues of ethics and morality in public management and governance in accordance with the good governance and prbity in public life frameworks;
To support government departments in developing and implementing human resource management plans and embedding new structures and approaches to HRMS;
To ensure timely administration and delivery of justice by bringing in judicial and legal reforms.
To improve the quality and timeliness of service delivery through the development of a flexible, result-focused culture across the public service using systems which effectively monitor performance and promote accountability;
To foster local government reforms in accordance with the Constitution 73rd and 74th Amendment Acts with the objective of making urban and rural local bodies more accountable to the people.
Responsive, Citizen-focused Services
To ensure that the people have a strong voice in the governance of the state and local bodies, through developing participatory mechanisms in the planning, delivery and monitoring of public services, enhancing decentralization, promoting better management of common property resources, conserving the environment and ensuring inclusiveness of the poor and disadvantaged.
To improve planning, resource allocation, monitoring, management and accounting systems and access to information so that accountability is clear, spending is transparent, and public expenditure is more effectively controlled and more productively targeted.
Policy and Performance
To enhance policy-making capability in government and to improve the performance of public functionaries and organisations which significantly contribute to the social and economic development of the country.
To establish transparency in government systems and procedures for ensure equitable, effective and hassle-free delivery of public services to the citizens; To facilitate the creation of institutional mechanisms that systematically undertake preventive, educative and enforcement measures to control corruption in public life.
To develop systems to improve performance based on a scientific performance management system covering performance indicators, target setting, input, output and outcome tracking, performance measurement, feedback gathering, assessment and evaluation to assist the government departments move towards result-focused good governance.
To develop effective change management training modules for delivery by government departments.
To understand change management programmes for public functionaries covering areas such as Citizen's Charters, leadership, team work, motivation, action planning, performance management, human resource management, financial management and technology adoption.
To apply tools of information technology to simplify cumbersome processes and procedures of government departments and agencies and to reduce the interface of the public with government officials;
To provide domain support covering functions, functionaries, finances and fields for development of meaningful e-applications and to link information systems across departments for improving the efficiency of the government machinery as whole.
Strategy, Performance & Innovation
To support the creation and operationalisation of Strategy Performance & Innovation Units (SPIUs) in key government departments to assist them in fulfilling their role in leading governance reforms; To collaborate closely with SPIUs to help them deliver departmental reform action plans through the use of CGG and other resources.