Project : Prajapalana
User Department(s):
Nodal department- Planning; and Six departments are using the application, which include Civil Supplies, Energy, Panchayat Raj , Home, Housing , AgricultureProject Brief:
To streamline the handling of public grievances and enhance citizen engagement, CGG developed the Prajavani @ Praja Bhavan application as a comprehensive web-based grievance redressal platform. Initially developed to register grievances received at Praja Bhavan, the system is subsequently proposed for rollout across all districts in Telangana. The platform has been operational since January 23, 2024. As of February 25, 2025, a total of 91,313 grievances have been recorded. A district-level pilot was also launched in Adilabad on January 27, 2025, and 2,744 grievances were logged to date.
The system enables Prajavani Operators to enter grievances received manually, which are routed to the District Collectors or Department Heads. Designated officials review and act on the grievances, forwarding them where necessary within the administrative hierarchy. Nodal officers verify resolutions and trigger notifications to citizens. The platform also supports direct grievance submission by citizens.
It may be noted that grievances are automatically assigned to the relevant Grievance Redressal Officer (GRO) based on mapped departments, categories, and location details. Senior officials, including those in the CMO, Chief Secretary’s office, and Principal Secretaries, have dedicated logins for real-time monitoring. An appeal feature is also planned to enhance the redressal mechanism further.