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Project : Online Grievance Redressal Tracking System (OGRTS)

User Department(s):

Municipal Administration & Urban Development, Govt. of Telangana

Project Brief:

The Online Grievance Redress Tracking System (OGRTS) is designed and developed by Centre for Good Governance, Hyderabad, Telangana to help the Municipal authorities for effective monitoring and redress of Citizen Grievances.The Online Grievance Redress Tracking System (OGRTS) enforce time frame of service delivery as designed in citizen charter and ensure transparency and accountability in grievance redress mechanism. Online Grievance Redress Tracking System (OGRTS helps Municipal officers to improve the quality of public service and in turn improve the efficiency of Municipalities.

Benefits/uses of the application:

Link to the website/application: