Research Projects

State of Civil Services Survey 2010

Project Info

  • Year of Completion : 2010
  • User Department : Department of Administrative Reforms & Public Grievances (DAR&PG), Government of India


The State of Civil Service Survey 2010 aimed to assess the factors responsible for creating an enabling environment for meeting civil service objectives; capture patterns and trends to identify systemic and process related deficiencies; create data on the structural and personnel aspects and specify procedures and develop templates for periodic studies in future. CGG adopted a census approach to the survey and aimed to reach all full-time, permanent employees belonging to ten Services of the Indian Civil Service. In all, 18432 officers were reached with a response rate of 26 percent (4808 officers). The responses were analyzed using advanced statistical tools and complemented with insights from secondary research.

Officers’ responses were invited on twelve key dimensions including Personal Profile, Recruitment & Retention, Work environment, Job satisfaction & motivation, Postings & transfers, Work life balance, Learning & Development, Performance appraisal & Promotions, Leadership & Management, Commitment & Integrity, Working with external stakeholders, Harassment & Discrimination, and Overall perception. Some of the key findings of the survey were as follows: Most of the respondents (71%) feel that the most important motivation to join the civil services is the potential opportunity to make a difference to the society. 65% of respondents say that they feel free to speak their mind and about 73% of the respondents reported that they are satisfied in their current assignment. While a large proportion of respondents agree that they have enjoyed their work in the civil service and that they are proud of being members of the service (85% each), much fewer (49.5%) said that they would recommend civil services as a career for their children. The survey resulted in a State of the Services Report, a survey toolkit and a Cadre Management Monograph.